At NEXTGEN GOLF CARTS, we take immense pride in our craftsmanship and the rigorous 20-point quality inspection every vehicle undergoes at our Ponte Vedra headquarters before delivery. Because our products are high-value, specialized, and often custom-built, we have established the following guidelines for returns and refunds.

1. Custom-Built Vehicle Orders

• Bespoke Nature: Every custom-built cart is treated as a “one-of-one” commissioned piece of art.
• Final Sale: Once a custom build has entered the production phase including custom paint, upholstery, or specialized performance tuning—the order is considered Final Sale and is non-refundable.
• Deposit Policy: Deposits made to secure a production slot for a custom build are non-refundable once parts have been ordered or work has commenced.

2. Cancellation Policy

• Pre-Shipment: If you wish to cancel an order for a standard, in-stock vehicle before it has been crated or loaded for transport, a full refund may be issued, minus a 5% administrative and processing fee.
• Post-Shipment: Once a vehicle has left our Ponte Vedra facility or entered the “Professional Loading” phase, the order cannot be canceled.

3. Delivery Inspection & Shipping Damage

• Arrival Protocol: Our “White-Glove” delivery service requires the recipient to inspect the vehicle thoroughly upon arrival.
• Refusing Delivery: If a vehicle arrives with significant structural or mechanical damage sustained during transit, you must refuse delivery and note the damage on the Bill of Lading (BOL).
• Resolution: We will work with our specialized carriers to repair the vehicle to “showroom condition” or provide a replacement at no additional cost to you.

4. Returns of Standard Inventory

In the rare event that a return is authorized for a non-custom, in-stock vehicle:

• Timeframe: Return requests must be submitted within 48 hours of delivery.
• Condition: The vehicle must be in “as-delivered” condition with no more than 5 additional miles on the odometer.
• Fees: Returns are subject to a 20% restocking fee.
• Logistics: The customer is responsible for all return shipping costs via an insured, enclosed carrier approved by Nextgen Carts.

5. Parts & Lithium Battery Returns

• Lithium-Ion Batteries: Due to strict DOT and international shipping safety protocols, all lithium battery sales are Final Sale once they have been installed or shipped.
• Standard Parts: Unopened parts and accessories may be returned within 14 days, subject to a 15% restocking fee.

6. Refunds

• Processing Time: Approved refunds are processed within 7–10 business days via the original payment method.
• Financing: For vehicles purchased via our financing partners (e.g., Sheffield or Synchrony), refunds will be coordinated directly with the lender to close the account.

7. Contact Us

To initiate a return request or report a delivery issue, please contact our NEXTGEN CARTS immediately.